Delete your Doli account and data
You can request deletion by email without installing the app or signing in. The request is reviewed manually; clicking the email link does not delete any data immediately.
1. Send your request
Email info@doliapp.de from the email address of your Doli account and ask us to delete your account and its associated data.
Do not include passwords, one-time codes (OTPs), identity documents, or conversation contents in your first email.
2. Identity and deletion
We verify your identity before processing deletion. Deletion is therefore not immediate when you open or send the email.
After successful verification, we delete account, profile, entitlement, and allowance records unless applicable legal retention duties or justified security obligations require otherwise.
3. In-app alternative
You can also start deletion directly in Doli under Profile → Delete account.
4. Cancel store subscriptions separately
Deleting your Doli account does not cancel a subscription in Apple App Store or Google Play. Cancel it separately in the store where you subscribed.
5. Google retention
Zero data retention applies to Google Cloud project 674711097607 as defined by Google: abuse-monitoring prompt logging is exempted and the data cache is disabled. Google does not store conversation content; automated safety checks during processing remain in place. Since 25 September 2026 all Doli content runs through this Vertex project; the Gemini Developer API is no longer used. Vertex Customer Data is not used to train models without permission; Doli gives no such permission for conversation content. Account deletion does not immediately end remaining provider retention.